Thrive Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us by calling 1-877-539-8505 or 765-284-1015 or emailing us at main@thrivecu.org.
Accessibility Assistance
If you have difficulty using or accessing any element of this website, please feel free to call us at 1-877-539-8505 or 765-284-1015 or email us at main@thrivecu.org and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for your consistent with applicable law (for example, through telephone support). Thrive Credit Union is committed to providing a positive experience to all of our members, and we strive to promote accessibility and inclusion. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your visit to Thrive Credit Union’s website a successful and enjoyable experience.
Actions
Thrive Credit Union is currently taking a variety of steps and devoting resources to further enhance the accessibility of our website. Our goal is to meet or exceed applicable standards.
Ongoing Effort
We are proud of the efforts that we have completed and that are in progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility.
Feedback
Please contact us by calling 1-877-539-8505 or 765-284-1015 or emailing us at main@thrivecu.org if you have any feedback or suggestions as to how we could improve the accessibility of this website.
Language Assistance
Thrive Credit Union is dedicated to fostering financial inclusion and community development. This plan focuses on providing equitable access to financial resources for individuals with limited English proficiency (LEP).
Introduction: Acknowledging the potential diversity of the linguistic landscape, Thrive Credit Union underscores the significance of linguistic accessibility. This plan emphasizes our commitment to serving all members of our community, irrespective of language proficiency. The purpose of this Language Access Plan is to make reasonable efforts to eliminate or reduce English proficiency as a barrier to accessing Thrive Credit Union products, services, and programs.
III. Language Assistance Policy:
Thrive Credit Union affirms its commitment to language assistance, ensuring that LEP individuals have equal access to financial services. This commitment aligns with the principles of Title VI of the Civil Rights Act of 1964, emphasizing nondiscrimination in programs and activities receiving federal financial assistance.
Thrive Credit Union employees shall take reasonable steps to provide LEP individuals with meaningful access to all products, services, and programs offered by Thrive Credit Union.
This policy is based on the principle that it is the responsibility of Thrive Credit Union and not the LEP person to take reasonable steps to ensure that communications between Thrive Credit Union and the LEP person are not impaired as a result of the limited English proficiency of the individual.
Thrive Credit Union staff shall take reasonable steps to effectively inform the public of the availability of language accessible programs and activities.
Identification of Language Needs: To identify language needs, Thrive Credit Union reviews census data, and reviews our communities and our membership to tracks language preferences of members. This proactive approach enables us to tailor our language assistance services to the unique needs of our communities.
Language Assistance Services:
Thrive Credit Union will provide the following language assistance services, with a primary focus on Spanish:
Translation Services:
ATM transactions are offered in English and Spanish.
Key development services documents such as financial education materials are primarily in English but can be translated as needed.
Key documents, such as applications, disclosures, and marketing materials will be translated as needed.
Interpretation Services: Thrive Credit Union currently has 2 employees who can interpret the following languages for LEP persons, those include: Spanish, Russian and Arabic.
Implementation Plan:
To seamlessly integrate language assistance services into our operations, Thrive Credit Union will:
Staff Responsibilities:
Designate specific staff members responsible for language assistance services.
Management will oversee the implementation and maintenance of language services.
Feedback Mechanism:
Establish a system for collecting feedback on language services.
Regularly assess and improve language assistance efforts based on community input.
VII. Monitoring and Evaluation:
Thrive Credit Union will employ regular assessments and feedback analysis to monitor the effectiveness of language assistance services. The results will inform adjustments to the plan to better meet the needs of any LEP persons.
Compliance and Reporting: To ensure compliance with applicable laws and regulations, Thrive Credit Union will maintain thorough records of language assistance activities and provide timely reports to the CDFI Fund and other regulatory bodies.
Thrive Credit Union is dedicated to promoting financial inclusion through linguistic accessibility, primarily for the Spanish-speaking community. We believe that the successful implementation of this Language Assistance Plan will contribute to building a more inclusive and thriving community.